Carpet Cleaners Putney Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Putney provides professional carpet, rug, upholstery and related cleaning services in Putney and the surrounding areas. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Client means the individual, company or organisation booking the services.

Company means Carpet Cleaners Putney, the provider of the services.

Premises means the property or location where the services are to be carried out.

Services means carpet, rug, upholstery and related cleaning services, and any additional work agreed between the Client and the Company.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the booking confirmation.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery and similar soft furnishings at residential and commercial premises within Putney and nearby areas. The exact services to be provided will be agreed at the time of booking and confirmed in the booking confirmation.

The Company reserves the right to refuse or discontinue services if the Premises or any item to be cleaned presents a health and safety risk to its staff, or if the requested service falls outside the Companys standard scope of work.

3. Booking Process

Bookings can be requested by the Client via the Companys chosen contact channels. When making a booking request, the Client must provide accurate information, including the type and size of the areas or items to be cleaned, access details, and any known issues such as heavy staining, pet contamination or water damage.

The Company will provide an estimate based on the information supplied by the Client. This estimate may be revised on site if the actual condition, size or nature of the work differs materially from that described by the Client at the time of booking.

A booking is not confirmed until the Client has received explicit confirmation from the Company. The Company may require a deposit or pre-authorisation to secure the booking. By confirming the booking, the Client accepts these Terms and Conditions.

The Client is responsible for ensuring that any person making the booking on their behalf is authorised to do so and to accept these Terms and Conditions.

4. Access and Client Responsibilities

The Client must ensure that the Companys staff have safe and reasonable access to the Premises at the agreed date and time. Access arrangements shall be agreed in advance and the Client must inform the Company promptly if there are any changes.

The Client is responsible for ensuring that:

All valuables and fragile items are safely stored away prior to the start of the service.

Areas to be cleaned are cleared of small items, toys, loose cables and other obstacles where reasonably possible.

There is adequate lighting, electricity and where reasonably required, access to water.

Parking is available and any parking restrictions or charges are notified in advance. The Client shall be responsible for any parking fees or penalties incurred as a result of inaccurate information or restrictions not disclosed to the Company.

Where the Client cannot be present at the Premises, they must provide clear instructions for gaining entry and securing the Premises on completion of the service.

5. Prices and Estimates

Prices are usually quoted on the basis of information supplied by the Client and may take into account room sizes, number of items, level of soiling and access conditions. All prices will be communicated to the Client before the service is confirmed.

Any estimate provided prior to an on-site inspection is indicative only. The Company reserves the right to adjust the price once its staff have assessed the work at the Premises. If the revised price differs, the Client will be informed before work starts. If the Client does not accept the revised price, the Company may cancel the service without further obligation, save for any reasonable call-out cost notified in advance.

Prices do not include moving of heavy furniture, removal of personal belongings, or specialist stain treatments unless explicitly stated in the booking confirmation.

6. Payments

Unless otherwise agreed in writing, payment is due in full on completion of the services at the Premises. The Company accepts payment by the methods it may specify from time to time.

For commercial Clients or larger jobs, the Company may issue an invoice on completion or at agreed milestones. Invoices are payable within the payment period stated on the invoice. Where no period is stated, payment shall be due within 14 days of the invoice date.

The Company reserves the right to require a partial or full prepayment, deposit or card pre-authorisation to secure a booking. Any such requirement will be communicated at the time of booking.

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing the debt, including legal and collection costs.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by contacting the Company using the same or another agreed method of communication used at the time of booking.

If the Client cancels or reschedules more than 48 hours before the scheduled start time, no cancellation charge will ordinarily be applied, except where the Company has incurred non-refundable costs that were disclosed to the Client at the time of booking.

If the Client cancels or reschedules within 48 hours of the scheduled start time, the Company reserves the right to charge a cancellation fee which may be up to 50 percent of the quoted price, to cover lost time and incurred costs.

If the Client cancels or reschedules within 24 hours of the scheduled start time, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge up to 100 percent of the quoted price.

The Company may cancel or reschedule a booking if it is unable to provide the service due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, unsafe site conditions, transport disruption, or severe weather. In such cases, the Company will offer an alternative appointment. The Company shall not be liable for any consequential loss arising from such cancellation or rescheduling.

8. Service Standards and Limitations

The Company will carry out the services with reasonable care and skill and in accordance with industry practices for professional carpet and upholstery cleaning.

However, the Client acknowledges and agrees that:

No guarantee can be given that all stains or marks will be removed. Certain stains may be permanent or may respond unpredictably to cleaning.

The Company cannot be held responsible for wear, fading, discolouration, shrinkage, loose seams, weakened fibres or pre-existing damage which becomes more visible as a result of cleaning.

The Client must inform the Company of any known issues regarding the condition, age, material type or previous treatments of carpets and upholstery, including use of non-standard cleaning products or protective coatings.

Drying times vary according to fabric type, soiling level, ventilation, temperature and humidity. Any drying time provided is an estimate only and not a guarantee.

Where the Company reasonably considers that a particular cleaning method may risk causing damage, it may either refuse to treat the item or use an alternative method. The Company will not be liable for reduced cleaning results where a gentler method is chosen for safety reasons.

9. Damage and Liability

The Company will take reasonable care when carrying out its services. If any damage is caused to the Premises or to items being cleaned as a direct result of the Companys negligence, the Client must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the service.

The Company will investigate any complaint and, where appropriate, may offer a re-clean of the affected area or reasonable compensation, subject to evidence and the terms of its insurance. The Client must allow the Company reasonable opportunity to inspect and remedy any alleged defect.

The Company shall not be liable for:

Any pre-existing damage, defects, fading, staining or wear and tear.

Any damage arising from inaccurate, incomplete or withheld information provided by the Client.

Any indirect or consequential loss, loss of profit, loss of business, or loss of enjoyment.

Any damage where the Client has failed to follow aftercare instructions, including but not limited to walking on damp carpets using inappropriate footwear, placing furniture on wet surfaces, or using additional cleaning products.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.

10. Waste Handling and Environmental Regulations

The Company aims to comply with all relevant waste and environmental regulations applicable in England. Cleaning solutions and residues will be handled and disposed of in accordance with manufacturer guidance and applicable legislation.

The Company is not a general waste removal service. It will not remove household waste, construction waste, hazardous materials or other controlled waste from the Premises unless specifically agreed in writing and carried out in accordance with applicable regulations.

The Client is responsible for ensuring that any waste they ask the Company to handle is clearly identified and that the nature of such waste is disclosed. The Company reserves the right to refuse handling of any waste that it reasonably believes is hazardous, contaminated or outside the scope of its standard operations.

Where the Company agrees to remove limited quantities of waste arising from its cleaning activities, such waste will be removed and disposed of in a lawful manner. The Client must not request or require the Company to dispose of waste in any way that would breach local or national regulations.

11. Health and Safety

The Company will operate in accordance with applicable health and safety laws and will take reasonable steps to protect its staff, the Client and any occupants of the Premises.

The Client must inform the Company in advance of any health and safety risks at the Premises, including but not limited to loose floor coverings, damaged electrical sockets, presence of hazardous substances, or limited ventilation.

The Company reserves the right to suspend or cancel the service if its staff reasonably believe that continuing work would pose an unacceptable risk to health or safety. In such circumstances, a call-out charge may apply where the risk was not disclosed in advance.

12. Complaints and Feedback

If the Client is dissatisfied with any aspect of the services, they should contact the Company as soon as possible and within 48 hours of the service being carried out. The Company may request photographs or other information to assist with its investigation.

The Company will endeavour to respond to complaints promptly and may, at its discretion, offer a re-clean of the affected area or other appropriate remedy. Any such remedial work will be scheduled at a mutually convenient time.

13. Data Protection and Privacy

The Company will collect and use personal information provided by the Client for the purpose of arranging and delivering the services, processing payments, and managing customer relationships.

The Company will take reasonable steps to protect personal information from unauthorised access, use or disclosure, and will retain such information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

14. Amendments to Terms and Conditions

The Company may update these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking. Any material changes will be made available to Clients on request.

15. Governing Law and Jurisdiction

These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided, or their subject matter or formation.

16. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the services. The Client acknowledges that they have not relied on any statement, promise or representation not expressly set out in this Agreement.

By confirming a booking with Carpet Cleaners Putney, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.