Carpet Cleaners Putney Privacy Policy

This Privacy Policy explains how Carpet Cleaners Putney collects, uses, stores, and protects personal data relating to customers and prospective customers in the Putney area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Carpet Cleaners Putney customers and individuals who enquire about or use our carpet cleaning and related services in the Putney area, whether you contact us by phone, through online forms, by post, or in person.

Data Controller

Carpet Cleaners Putney is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Carpet Cleaners Putney or use our services:

Identification and contact details, such as your name, title, billing address, service address, and contact preferences.

Communication data, including the content of your enquiries, feedback, complaints, and any correspondence you send to us or that we send to you.

Service and transaction data, including details about the services you request or purchase, dates and times of bookings, property access information you choose to share with us, and payment-related records such as payment amount and method. We do not store full payment card details.

Usage and technical data, where applicable, such as information about how you interact with any online forms or digital tools we provide, basic device information, and log information necessary for security and service delivery.

Preference data, including your marketing preferences and any information you choose to provide to help us tailor our services to your needs.

We generally do not seek to collect special category data, such as health information. If you voluntarily provide such information so that we can accommodate specific needs, we will only use it for that purpose and will treat it with additional care.

How We Collect Your Data

We collect personal data directly from you when you request a quotation, make a booking, contact us by any communication method, or provide feedback. We may also receive data from third party service providers that support our operations, such as payment processors, booking platforms, or advertising partners that help us reach potential customers, where data sharing is lawful and limited to necessary information.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract. We process your data where it is necessary to enter into or perform a contract with you, such as providing carpet cleaning services, managing bookings, and handling payments.

Legitimate interests. We process data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This includes managing our relationship with customers, improving our services, ensuring the security of our systems, preventing fraud, and pursuing or defending legal claims.

Legal obligation. We may process your personal data where this is necessary to comply with legal and regulatory obligations, such as accounting, tax, and record-keeping requirements.

Consent. In limited situations, we may rely on your consent, for example for certain types of electronic marketing communications where consent is required. When we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

Purpose of Processing

We use your personal data for the following purposes:

To provide our services, including handling enquiries, issuing quotations, confirming and managing bookings, delivering carpet cleaning and related services at your premises, and providing customer support.

To process payments and manage accounts, including issuing invoices, processing payments through secure third party providers, and maintaining appropriate financial records.

To communicate with you, including responding to your questions, sending booking confirmations, service updates, and administrative messages related to your use of our services.

To manage and improve our business, including monitoring the quality of our services, training staff, addressing complaints, and enhancing customer experience.

To conduct marketing, where permitted by law, including informing you about services and offers that may be relevant to you. You can opt out of marketing at any time.

To comply with legal obligations and to protect our rights, for example in connection with legal claims, regulatory investigations, or enforcing our contractual terms.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, and reporting requirements.

Customer and service records are typically retained for a period that allows us to respond to queries, deal with complaints, and demonstrate proper performance of our services. Financial and transaction data may be retained for a longer period where required by tax and accounting laws.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Data Processors and Third Parties

We may share your personal data with trusted third party service providers who act as data processors on our behalf. These may include:

Payment processing providers that handle secure card or online transactions.

IT and system support providers that host or maintain our booking or customer management systems.

Administrative and professional service providers, such as accountants or legal advisers, where necessary for business operations and compliance.

These processors are only permitted to process your personal data in accordance with our instructions and for the specific purposes described in a written contract. They must implement appropriate security measures and may not use your data for their own independent purposes.

We may also share personal data where required by law, with law enforcement, regulatory authorities, or other third parties, where such disclosure is necessary to comply with a legal obligation or to protect our rights or the rights of others.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms recognised by data protection law as providing an adequate level of protection.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, encryption where appropriate, secure storage systems, and staff training on data protection obligations.

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. You should also take care to protect your own data, for example by not sharing sensitive information unnecessarily.

Your Data Protection Rights

Under data protection law, you have the following rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data and information about how we use it.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data you contest.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You may exercise your rights by contacting us using the usual Carpet Cleaners Putney contact channels. We may need to verify your identity before responding to your request and will respond within the time limits set by law.

Right to Complain

If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can seek to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.